Frequently Asked Questions
Baggage allowance differs depending on the carrier and the type of ticket.
It is your responsibility to ensure that your baggage is within the relevant weight allowance before you travel. Please refer to the website of the particular travel supplier/carrier prior to your departure.
Adequate travel insurance is a condition of your contract us or the supplier in question, as applicable. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available.
We can provide general information about the passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date.
We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the relevant supplier but we do not guarantee that they will be met and we will have no liability to you if they are not.
Please ensure that you provide us with the correct ages of the children and infants travelling. Any ages provided to us at the point of booking, must be the ages of the children and infants which they will be at the point of travelling.
Infants must be older than two weeks to be permitted to fly and younger than two years on the return date to be classified as an infant.
Depending on the chosen airline and/or your request, infants may not be allocated their own seat nor be entitled to baggage allowance.
All arrival and departure dates and times given are local times, unless otherwise stated.
Electronic tickets, offered by most airlines, allow you to travel without a paper ticket. The ticket is securely saved on the airline’s reservation system.
When you buy e-tickets on this website, you’ll receive confirmation of your purchase via e-mail. The e-mail will include your itinerary information and confirmation numbers. You will not receive a paper confirmation, receipt or paper tickets. When you check in for your flight, give the check-in agent your reservation number or printed copy of your itinerary, along with government issued photo identification.
For ticketless airlines you will need to provide your booking reference upon check in.
Please ensure that you and the passengers on whose behalf you made the booking have all the required documentation and information required at che
You must inform us about any cancellation request as soon as possible. If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in that supplier’s terms and conditions (which may be 100% of the cost of the travel Arrangements) and this will vary depending on the supplier. In addition, you must also pay us an administration charge per person outlined in the booking terms and conditions.
